This is a question we hear all the time — and it’s a fair one. How will you know if something goes wrong?
It’s one of the most common questions we hear from clients. And for good reason. When you’re relying on a temporary heating or cooling system to keep your building operational, you need the confidence that any issues will be detected and resolved quickly. You don’t want to be left in the dark, waiting for a problem to escalate before anyone notices.
At Ideal Heat Solutions, we’ve built our entire hire model around reliability, visibility, and fast response. Every boiler and chiller we supply is equipped with smart remote monitoring technology that allows us to keep a close eye on system performance and act swiftly when something needs attention.
Let’s explore how our systems work and how we make sure you’re supported every step of the way.
Chiller Monitoring with Trane Connect
All of our temporary chillers are fitted with Trane Connect, a remote monitoring system that gives our engineers full visibility into how your cooling system is operating.
Key benefits of Trane Connect include:
- INSTALLED AS STANDARD across our entire chiller hire fleet
- EMAIL ALARM NOTIFICATIONS are sent directly to our engineers as soon as a fault or warning is detected
- REMOTE ACCESS TO THE CONTROL PANEL, allowing engineers to log in and view system data in real-time
- REMOTE RESETS & PARAMETER CHANGES can be completed without needing to attend site
- REMOTE SERVICING FOR LONG-TERM HIRES, reducing disruption and ensuring the system is optimised throughout
Trane Connect gives our team the tools to resolve issues quickly. For example, if a chiller at a hospital or data centre sends a high-temperature warning overnight, we can access the unit, investigate the cause, reset the system if needed, and restore function — all without any on-site delay.
Learn more about Trane Connect remote monitoring and how it keeps systems optimised and alert-ready.
Boiler Monitoring with Trend BMS
Our temporary boilers are equipped with Trend BMS (Building Management System), a trusted technology used in facilities across the UK. This system is essential for tracking the performance of your boiler in real time and responding to issues immediately.
Trend BMS enables us to:
- RECEIVE AUTOMMATED EMAIL NOTIFICATIONS if any part of the system deviates from its expected range
- REMOTELY ACCESS THE BOILER’S OPERATING SETTINGS, including temperature, flow rate, and pressure
- RESET SYSTEM PARAMETERS OR RESTART THE BOILER without dispatching an engineer
This technology is especially valuable for sensitive sites such as care homes, schools, or council buildings, where heating and hot water are essential for day-to-day operations. With Trend BMS in place, our team can often correct faults before building users are even aware of an issue.
Read more about Trend Building Energy Management Systems and their role in energy-efficient boiler control.
Fuel Telemetry for Boilers and Generator-Powered Chillers
If your temporary heating or cooling setup relies on an external fuel tank, running out of fuel could result in a complete system shutdown. To prevent this, we fit fuel telemetry sensors as standard on all relevant tanks. (See our Fuel Monitoring System below)
Our fuel monitoring system offers:
- REAL-TIME FUEL LEVEL TRACKING, accessible to our team at any time
- LOW-FUEL ALERTS TRIGGERED AUTOMATICALLY when the tank reaches a predefined threshold
- COMPATABILITY with boilers, oil-fired heaters and generator-powered chiller systems
By monitoring fuel remotely, we can arrange top-ups in advance, avoid urgent call-outs, and ensure that your system remains operational with no unexpected interruptions. This is particularly useful for long-term hires or remote sites where access may be limited.
Frequently Asked Questions
1. Will I be notified if there’s an issue with the boiler or chiller?
Our engineers are notified instantly via email if the system flags a fault. In most cases, we can begin resolving the issue before you’ve even noticed a problem.
2. Can issues be fixed without someone attending site?
In many instances, yes. Both Trane Connect and Trend BMS give our engineers the ability to log in remotely to identify faults, perform resets if required, adjust settings, and even carry out certain types of servicing — all without stepping foot on site.
3. What if the issue can’t be fixed remotely?
If hands-on work is needed, we dispatch an engineer straight away with the correct tools, information, and replacement parts, based on information provided via remote access.
4. How will I know if fuel is running low?
Our fuel telemetry alerts us before levels drop too low, so we can schedule a delivery in time. This service is included as part of our full support package.
5. Do I need to manage any of this myself?
No. From installation to monitoring, maintenance, and fuel supply, we handle every aspect of the hire process so you don’t have to.
What You Get with Ideal Heat Solutions
Hiring from Ideal Heat Solutions means more than just getting equipment. We offer full-service support with a focus on reliability, safety, and seamless integration into your site.
Here’s what’s included with every hire:
- Energy-efficient, high-performance chillers from trusted manufacturers & PACKAGED BOILERS BUILT IN-HOUSE TO A HIGH STANDARD
- 24/7 remote monitoring & system oversight
- Smart control systems such as Trane Connect & Trend BMS installed as standard
- Fuel telemetry & management for all applicable systems
- Proactive problem-solving & remote fault resolution
- Expert engineers who understand compliance & critical site requirements
Whether you’re supporting a school during term time, maintaining heating in a care facility, or providing cooling for a pop-up event, our systems are designed to deliver dependable performance backed by responsive support.
Ready to Hire?
Unexpected breakdowns happen. But with the right equipment, support, and technology in place, you don’t have to worry about downtime or disruption.
At Ideal Heat Solutions, we combine modern heating and cooling equipment with intelligent remote monitoring and a hands-on support team to ensure your site stays up and running… no matter what.
Talk to us about your upcoming project or emergency need. We’ll help you get the right solution in place quickly, safely, and without fuss.
📞 Call us: 0800 008 7201
✉️ Email: sales@idealheatsolutions.co.uk
🌐 Visit: www.idealheatsolutions.co.uk
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