Rev A
Ideal Heat Solutions Limited (“we”, “us”, or “our”) is committed to protecting and
respecting your privacy.
This Privacy Policy explains how we collect, use, and protect your personal data
when you use our website: https://www.idealheatsolutions.co.uk
Who We Are
Ideal Heat Solutions Limited is a UK-based provider of temporary heating, cooling, hot water,
and power solutions for commercial and industrial applications.
We act as the data controller for your personal data.
What Information We Collect
Information you provide directly
We may collect:
• Name
• Company name
• Email address
• Telephone number
• Site address or project details
• Any information submitted via contact forms, phone calls, or email enquiries
Call Tracking & Recorded Calls
We use Infinity call tracking systems to monitor and improve our marketing and customer
service.
• Calls may be recorded for training, quality, and monitoring purposes
• Call tracking numbers may be used to understand how you found our website
CRM & Email Marketing Systems
We use systems including:
• Current CRM (for managing enquiries and customer relationships)
• ActiveCampaign (for email communications and marketing)
Your data may be stored and processed within these systems to:
• Manage enquiries
• Send relevant communications
• Maintain customer records
Information collected automatically
When you visit our website, we may collect:
• IP address
• Browser type and version
• Pages visited and time spent
• Device information
Cookies and Tracking Technologies
We use cookies and similar technologies to:
• Analyse website performance
• Understand user behaviour
• Deliver relevant advertising
Please refer to our Cookie Policy for more information:
How We Use Your Data
We use your personal data to:
• Respond to enquiries and provide quotations
• Deliver and manage our services
• Communicate with you regarding your enquiry or project
• Improve our website and services
• Send marketing communications (where permitted)
• Monitor and improve customer service
• Comply with legal obligations
• Financial checking
Legal Basis for Processing
We process personal data under:
• Contractual necessity – to provide requested services
• Legitimate interests – to respond to enquiries and improve services
• Consent – for marketing communications where required
• Legal obligations – where applicable
How We Store and Protect Your Data
We implement appropriate security measures including:
• Secure systems and restricted access
• Password protection and encryption where appropriate
• Internal policies and staff training
Data Retention
We retain personal data only for as long as necessary to:
• Fulfil the purpose it was collected for
• Meet legal, regulatory, or operational requirements
Sharing Your Data
We do not sell your personal data.
We may share data with:
• CRM and email service providers (e.g. ActiveCampaign)
• Call tracking providers (Infinity)
• IT and website service providers
• Professional advisors were required
All third parties are required to handle your data securely.
Analytics and Advertising
We use third-party platforms to analyse website performance and deliver advertising,
including:
• Google Analytics
• Google Ads
• Microsoft Advertising
• LinkedIn Ads
• Meta (Facebook & Instagram)
These platforms may use cookies and tracking technologies to collect information about your
interaction with our website.
For more information on how Google uses data, please visit:
https://policies.google.com/privacy
Your Data Protection Rights
Under UK GDPR, you have the right to:
• Access your personal data
• Request correction or deletion
• Restrict or object to processing
• Request data portability
• Withdraw consent at any time
To exercise your rights, please contact us.
International Data Transfers
Where data is transferred outside the UK, we ensure appropriate safeguards are in place.
Links to Third-Party Websites
We are not responsible for the privacy practices of external websites.
Children’s Data
We do not knowingly collect personal data from individuals under 18.
Contact Us
hire@idealheatsolutions.co.uk
Registered Address:
Woodcut Cottage, Crismill Lane, Bearsted, Maidstone, Kent, ME14 3LY.
Postal Address:
Ideal Heat Solutions Ltd, Sir Thomas Longley Road, Medway City Estate, Rochester, Kent.
ME2 4DU
Name: Terry Stevens-Smith
Position: Managing Director
Date: 24th March 2026
Signed: Terry Stevens-Smith (Mar 31, 2026 15:15:59 GMT+1)