Elderly residents at a housing complex in Norwich were left without heating for six days, it has been revealed.

The heating issues occurred over the Easter break when a boiler fault left residents at the Victory Housing Trust-run complex without heating and with limited hot water since Friday 6th April.

Resident Eddie Woods said he was concerned about some of the complex’s more vulnerable people, where some residents are in their 90’s.

A spokesman for Victory Housing apologised about the heating problems, and said their contractors will fix the problem by replacing a pump and control units.

“Residents have had access to hot water in their bathrooms,” he said. Residents were also provided with temporary heating units.

To make up for the inconvenience caused, he added that people would have their service charges reduced to make up for the additional cost of the temporary heating solutions.

The 25-flat complex was visited by the housing group’s team to give updates and reassurance.

The heating problems arose not long after the complex had issues with a faulty lift.


The spokesman added: “It’s just an unfortunate coincidence these two breakdowns have happened in close proximately to each other. All the properties of Victory Housing have been brought up to standard since they were taken over six years ago.”

Temporary heating helped save the day for the elderly residents, so temporary underfloor heating can always help if your boiler is faulty.