FAST-TRACKED HEATING SOLUTION WHEN IT MATTERED MOST
A care home in Surrey suddenly lost access to all hot water. This outage affected kitchens, showers, and essential daily operations. Because vulnerable residents were directly impacted, Ideal Heat Solutions acted immediately with an emergency boiler hire solution.
Within just one hour, we arranged a site survey. Following the assessment, we delivered and installed the required equipment later that same day. As a result, hot water was fully restored in under 12 hours.
OUR EMERGENCY BOILER HIRE RESPONSE: STEP BY STEP
We followed a structured, efficient process to provide a fast and reliable service:
- PHONE CALL RECEIVED – Once the care home reported the issue, we scheduled a site survey without delay.
- SAME-DAY SITE SURVEY – A member of our sales team was on-site within an hour to assess the failure and confirm requirements.
- SAME-DAY INSTALLATION – Later that day, our team delivered and installed the system. This allowed hot water services to return swiftly.
- SWIFT, PRIORITISED ACTION – Due to the environment and those affected, we prioritised this call, focusing on restoring essential services without delay.
SPECIALIST EQUIPMENT DEPLOYED
We supplied a robust temporary heating system designed for high efficiency, safety, and quick integration:
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250KW OIL-FIRED BOILER – Offered high output and flexibility, making it ideal for emergency use.
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2000-LITRE FUEL TANK – Enabled longer runtimes, fewer refuelling interruptions, and easy plug-and-play connection.
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500KW DHW PLATE HEAT EXCHANGER – Delivered fast hot water and ensured hygiene — especially important in care environments.
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2” STEEL BRAIDED HOSES – Withstood high pressure and extreme temperatures. Provided a secure and durable connection.
CHALLENGES AND RESULTS
THE CHALLENGE
The care home had no hot water. This created an urgent risk for vulnerable residents and required an immediate solution.
OUR SOLUTION
We delivered the full temporary boiler setup within seven hours of the first contact. Our engineers then installed the equipment, which was fully operational by evening.
We installed a 250kW oil-fired boiler, 2000-litre tank, and a 500kW plate heat exchanger to restore hot water at the care home.
THE RESULT
Hot water services returned without delay. Our team implemented an emergency action plan to coordinate delivery and installation.
The client was highly satisfied with how quickly and efficiently the issue was resolved, and praised the team for acting with urgency and professionalism in a critical situation.
WHY CHOOSE IDEAL HEAT SOLUTIONS?
Our emergency boiler hire services are built for time-sensitive environments. We move fast, work methodically, and deliver results that clients can count on.
In addition to emergency support, we also provide custom heating solutions across the healthcare, construction, education, and commercial sectors.
GET IN TOUCH
Ideal Heat Solutions offers emergency, temporary, and planned heating and cooling services across the South East. Our engineers are based in London, Kent, Sussex, and Essex, and we work with clients across the UK.
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